A Seattle mover that quotes in minutes, not hours.

Customer: Immediate Relocation Services, a local residential and commercial moving company serving Seattle, Kent and the wider Puget Sound.

Before: slow quotes, multiple spreadsheets, manual payroll

Quotes took too long

Getting a customer a price meant either booking an in-home visit or asking the customer to type out every couch, lamp and box they owned. Both took time, and a forgotten dresser on the list is how surprise charges happen on move day. Customers comparing movers usually book the first believable quote they get, so a slow quote often meant a lost job.

Every quote was built and tracked by hand

Each quote was put together manually, and keeping track of which quotes were sent, waiting or booked meant jumping from spreadsheet to spreadsheet. Follow-ups depended on someone remembering to check.

Payroll was tallied manually

Crew hours were tracked and added up by hand, so every payroll run took far longer than it should, with more room for mistakes.

What changed: one walkthrough, a quote in minutes

Now every "Get Estimate" button on their website opens a branded quote form. The customer films one continuous walkthrough of the whole home on any phone, without stopping for each room or installing an app. Move Pro Logic builds the inventory from the video, and the office reviews it and sends a quote with their own branding.

In many cases the quote reaches the customer within minutes of the video, not the next day. Some customers have booked soon after their quote arrived, while they were still comparing movers. Quotes are now built from the video rather than by hand, and every lead and quote sits in one list instead of a set of spreadsheets. Read more about how this works in video walkthrough quoting.

Clear insight into revenue and lead sources

Approved jobs feed straight into reporting, giving the office a clear picture of revenue, overall performance and how well quotes turn into bookings. Every lead also shows where it came from, so it is easy to see which marketing is bringing in work.

Being found on Google

Immediate Relocation Services also published a local guide, how a video walkthrough moving quote works in Seattle, which explains the process to customers searching for quotes and links straight to the quote form. The office can also see the leads that guide brings in.

Running crews and the office in one place

• Crew clock-in and payroll hours. Crews clock in, take breaks and clock out on their phones. Those hours feed payroll automatically, so nobody has to track or add up timesheets by hand.
• Live crew locations and dispatch. The office sees where each crew is and what job it is on. See crew dispatch.
• Automatic quote follow-ups. If a customer has not replied to a quote, follow-up emails and texts go out on a schedule, so warm leads aren't forgotten.
• Connected invoicing. Approved quotes can flow into QuickBooks with deposit links in the quote email.

What other movers can take from this

• Put a video quote button on every page of your website, not just the contact page.
• Answer quickly. The first credible quote usually wins. See the Speed-to-Quote Effect.
• Write one clear local guide that explains your quoting process.
• Track revenue, conversions and lead source so marketing spend follows what books.
• Automate follow-ups and crew hours so the office spends its time on customers.

Want faster quoting and more efficient operations for your moving company? Book a demo, start a 5-day free trial, or request pricing.